Roleo Support

For installation, account, privacy or product help, email [email protected]. Include your Roleo version, Windows or iPhone version, what you were trying to do, what happened and any non-sensitive error message. Do not send passwords, verification codes, API keys or an entire confidential resume.

Report inappropriate AI output

Roleo uses generative AI for match scores, resume tailoring, cover letters and help answers. If output appears unsafe, unlawful, discriminatory, sexually explicit, violent, harassing, deceptive or otherwise inappropriate, email [email protected] with:

the feature used;
the approximate date and time;
a short description of the concern;
the Roleo version and device type; and
only the smallest excerpt needed to understand the report.

Please redact names, contact details and confidential employer or resume information unless it is essential. Roleo can ask for more detail through a secure follow-up if needed. Reporting does not replace contacting emergency services or the relevant authority when there is an immediate risk.

Account and privacy help

Use the signed-in app to Download my account data or Request account deletion. If you cannot sign in, contact support from your registered email. See the data-removal guide and Privacy policy.

Self-help

Use Help & FAQ in Roleo for Windows or iPhone.
For installation instructions, visit Downloads.
Restart Roleo after installing an update.
Keep the visible Roleo browser window open while a desktop search is running.
Review every AI-generated fact, sentence and document layout before submitting it.